Cowley Road, Oxford • 01865 245288 • info@uppcinema.com

FAQ

Buying Tickets

Can I book tickets in advance?
Yes! You can book online here, or buy in person at the Box Office (which is open for half an hour before each film).

NB Some customers using old, outdated and insecure browsers will not be able to connect securely to the booking site. If you have an old browser you will encounter a warning message containing details of the minimum browser version which you will need to securely book online.

Do I need to book in advance?
We only have 105 seats, so it may be a good idea to do so at the weekend, especially during our busy winter season.

Can I buy tickets over the telephone?
No, I’m afraid not.

I’m a member, can I use my discounts when booking online?
Yes you can. Just follow the steps on the booking pages. If the expected discounts aren’t being applied please email us on .(JavaScript must be enabled to view this email address) so that we can sort out the problem for you.

Do you do reduced price concessionary tickets?
Yes we do. Seniors (over 60 and retired), claimants (unemployed, income support), full-time students and 15-18s all get cheaper tickets. We will ask you to provide proof of status at the Box Office.

We also will give a complimentary ticket for a carer, to anyone in possession of a Cinema Exhibitors Association card or anyone with a registered carer card.

I booked online, but can’t come to the performance I booked for. Can I get a refund?
No. All ticket purchases are final and tickets cannot be exchanged or refunded. We don’t hold your card details on our box office system (that’s for your security) so are unable to issue refunds. Please do check carefully that all the details are correct before booking.

I booked online. Do I still need to queue to collect my tickets?
Not if you print out your booking confirmation email with the transaction number on it! Then either show it to the steward on the door or, if there isn’t one on duty, jump the queue and show it at the Box Office window.

At the Cinema

Do you show adverts before the film?
Who wants to sit through endless adverts before a film? Not us! We do show one or two trailers for upcoming films before the start of the feature, but that’s it! So the advertised time is the actual film start time.

Do you do Meerkat Movies?
No.

Are the seats allocated or can I sit anywhere?
For most of our screenings it’s unallocated ‘free-seating’. Occasionally (for special events) we may decide it’s better to have allocated seating - this will be made clear when you book.

Do you have a bar?
We most certainly do! There’s a fully licensed bar in the auditorium, serving hot and cold drinks and a selection of snacks before the start of the film.

Can I bring in my own food and drink?
We aren’t going to have you arrested unless you try to bring in hot food, which is not very considerate to your fellow audience members.

What about popcorn?
If we wanted you to eat it, we’d sell it. Again, it’s inconsiderate to your fellow audience members. It also leaves a heck of a mess, and with a very quick turnaround between screenings, we simply don’t have time to vacuum the whole auditorium.

Can I pay at the bar by credit/debit card?
Yes! We have a card reader which accepts both contactless and PIN payments and - the best part is - there is no minimum charge!

Is the bar open during the film?
No, that would disturb the screening.

Do you have disabled access?
Yes. Access to the auditorium and box office is all at ground level and we have two dedicated wheelchair spaces. Book tickets as normal through the website and then email us (.(JavaScript must be enabled to view this email address)) and let us know that you require a wheelchair space - that way we can be ready.

We are a listed building and so cannot help the fact that our toilets are below the screen down a few steps. However, staff members have a key to the wheelchair friendly toilet at the church across the road. If you would like to use these facilities please approach a staff member who will happily show you the way.

Whenever possible our first film on Tuesdays will be that week’s main feature screening with subtitles.

What format do you show films in?
Most of our screenings are now digital, except for our classics which we screen in 35mm whenever we can.

I left something at the cinema. How do I get it back?
We keep all lost property we find in the box office for a month. If you have left something behind, give us a ring or pop by and we will make sure you are reunited with your belongings.

Membership/Special Screenings

How can I become a member?
You can join online here (which we encourage as it saves a lot of time at the Box Office window).

Do you show captioned films for the hard of hearing?
Whenever possible our first film on Tuesdays will be that week’s main feature screening with subtitles.

Who can come to Dementia Friendly Screenings?
Everyone! But the house light will be left on dimly, the sound will be lower and don’t be surprised if there’s a bit of movement, noise or occasionally singing along from our audience members.

Who can come to Baby Club?
Our Thursday lunchtime screenings are exclusively for parents (and their friends) with babies under 1 year old. No baby in the party, no entry.

General Questions

Does The Ultimate Picture Palace pay the real living wage?
Yes we do! We are an accredited Living Wage Employer. The real Living Wage is an hourly rate set independently and updated annually.